Legal

Privacy Policy

Last updated: March 2025

ESI Global (“we”, “our”, or “us”) is committed to protecting your privacy. This policy describes what personal data we collect, why we collect it, and how we use it.

1. Data We Collect

We may collect the following categories of personal data:

Account information: name, email address, and password when you register.
Usage data: course progress, chapter completion, assessment results, and login activity.
Payment information: billing address and payment method details processed by our payment provider. We do not store full card numbers.
Communication data: messages you send through our contact form or support channels.
Technical data: IP address, browser type, device identifiers, and referral URLs collected automatically when you visit our platform.

2. How We Use Your Data

We use the data we collect to:

Create and manage your learner account.
Deliver course content and track your progress.
Process payments and issue certificates.
Send transactional emails (enrollment confirmations, password resets).
Send optional marketing communications if you have opted in.
Improve the platform through aggregate analytics.
Comply with legal obligations.

3. Cookies & Tracking

We use essential cookies to keep you logged in and remember your preferences. We may also use analytics cookies to understand how the platform is used. You can control non-essential cookies through your browser settings. Disabling cookies may limit certain platform features.

4. Third-Party Services

We share data with trusted third-party providers only to the extent necessary to operate our platform, including:

Payment processors for secure transaction handling.
Cloud infrastructure providers for hosting and storage.
Analytics providers for aggregate usage insights.
Email delivery services for transactional and marketing messages.

We do not sell your personal data to third parties.

5. Data Retention

We retain your account and course data for as long as your account is active and for a reasonable period thereafter to comply with legal and contractual obligations. Payment records are retained as required by applicable law. You may request deletion of your data at any time (see section 6).

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete data.
Request deletion of your personal data.
Object to or restrict certain processing activities.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at privacy@esi-global.com.

7. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our privacy team:

ESI Global
Email: privacy@esi-global.com

1. Data We Collect

We may collect the following categories of personal data:

Account information: name, email address, and password when you register.

Usage data: course progress, chapter completion, assessment results, and login activity.

Payment information: billing address and payment method details processed by our payment provider. We do not store full card numbers.

Communication data: messages you send through our contact form or support channels.

Technical data: IP address, browser type, device identifiers, and referral URLs collected automatically when you visit our platform.

2. How We Use Your Data

We use the data we collect to:

Create and manage your learner account.

Deliver course content and track your progress.

Process payments and issue certificates.

Send transactional emails (enrollment confirmations, password resets).

Send optional marketing communications if you have opted in.

Improve the platform through aggregate analytics.

Comply with legal obligations.

4. Third-Party Services

We share data with trusted third-party providers only to the extent necessary to operate our platform, including:

Payment processors for secure transaction handling.

Cloud infrastructure providers for hosting and storage.

Analytics providers for aggregate usage insights.

Email delivery services for transactional and marketing messages.

We do not sell your personal data to third parties.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you.

Correct inaccurate or incomplete data.

Request deletion of your personal data.

Object to or restrict certain processing activities.

Data portability — receive your data in a structured, machine-readable format.

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at privacy@esi-global.com.